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Migration Technical FAQ

Frequently asked technical questions related to the migration

Do we have to migrate?
Yes.  Modwest will be shutting off all the legacy servers that host your existing web site and email at a later date, so this migration is mandatory.  
Thu, 5 Apr, 2018 at 5:11 PM
Will there be any downtime?
As long as you follow our instructions and stay in communication with our team, there should be no problems with your web or email services.
Tue, 10 Apr, 2018 at 12:11 AM
When will account migrations begin and end?
We will start migrating accounts from the Modwest hosting infrastructure starting in mid April.  There are a lot of accounts that we must migrate and much o...
Tue, 10 Apr, 2018 at 12:27 AM
How much of my time will this require?
Our goal is to minimize the amount of time our customers must spend to get the migration completed. Most of the migration will not require any of your t...
Tue, 10 Apr, 2018 at 12:39 AM
I am not technical & don't understand some of this stuff
We want to assure you that transferring your site to our systems will not require any special 'technical' knowledge from your end.  The heavy lift...
Tue, 10 Apr, 2018 at 12:43 AM
Why do I see possible duplicates for Domain Aliases?
If you have domain aliases, you will probably see your main domain associated with the domain alias.  So if you have multiple domain aliases, you will see m...
Tue, 17 Apr, 2018 at 6:32 AM
Some of my domains or services are missing
A very small percentage of Modwest customers (less than 3%) we are migrating, had multiple, different accounts under the same email address.  So if you don’...
Tue, 17 Apr, 2018 at 6:36 AM
Will you support PHP 7?
Yes.  You will be able to take advantage of the latest version of PHP if you require it.  By default we are going to be enabling PHP 5.x (preferably the sam...
Sun, 22 Apr, 2018 at 5:03 AM
Will you support IMAP?
Yes, we will support secure versions of IMAP, POP3, SMTP.
Sun, 22 Apr, 2018 at 5:06 AM